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Albisa Milaqi

@albisamilaqi

Economics Analyst at DELTA CONSTRUCTION SHPK who analyzes financial data and prepares project budgets.

At DELTA CONSTRUCTION SHPK, I collect and analyze financial and socioeconomic data, prepare budgets, and communicate findings through presentations and reports. I also administer project costs and identify economic problems and potential solutions.

Earlier, as a Customer Feedback Representative at CLIMBIA BPO, I responded to customer inquiries, troubleshot technical problems, and collected and analyzed customer feedback. I hold a Master of Science in Finance Accounting from Aleksander Moisiu.

Experience

Work history, roles, and key accomplishments

Current

Economics Analyst

Current

Delta Construction Shpk

Jan 2020 - Present (6 years 9 months)

Communicated data through presentations and reports, prepared budgets, and analyzed financial and socioeconomic data. Administered project costs and maintained supplier relations.

Data Analysis Budgeting Financial Reporting Cost Management Supplier Relations Computer maintenance

Customer Feedback Representative

Climbia BPO

Mar 2018 - Oct 2019 (1 year 7 months)

Responded to customer inquiries, troubleshot technical issues, and handled complaints to improve customer experience. Processed orders and analyzed customer feedback.

Customer Service Troubleshooting Complaint Handling Order Processing Feedback Analysis

Education

Degrees, certifications, and relevant coursework

Finance Partner

Tax Legislation in the Republic of Albania, Tax legislation

2022 - 2022

Training on tax legislation in the Republic of Albania.

Helga Cacani, ALTECO

The Management of Social Networks and Freelance Platforms, Social media manager

2022 - 2022

Training on the management of social networks and freelance platforms, covering social media strategy, content creation, and audience engagement.

Aleksander Moisiu University

Master of Science, Accounting and taxation

2019 - 2021

Grade: Master of Science

Master of Science in Finance Accounting with a focus on Accounting and Taxation. Thesis on the banking system and its contribution to business financing in Albania.