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Christopher Howes

@christopherhowes

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Fraud investigator at Airbnb who resolved 9500+ incidents and helped cut consult volume by approximately 65%.

United States

Message

At Airbnb, I resolved 9,500+ platform incidents using SQL and BigQuery root cause analysis, and investigated account takeover cases through Activity Log data. I also built a consult-volume dashboard for stakeholders, and findings shared through monthly leadership newsletters helped lower consult volume by approximately 65%.

At Cruise, I used BigQuery and Looker dashboards to track platform risk metrics, reducing quality cases by 30%. Earlier, as a Trust & Safety Associate at Amazon, I documented system vulnerabilities and wrote incident summaries to support operational decisions.

Experience

Work history, roles, and key accomplishments

Current

Operation Investigation Specialist

Current

Airbnb

Apr 2025 - Present (1 year 7 months)

Resolved 1,500+ platform incidents with SQL and BigQuery root cause analysis, speeding safety responses across global user journeys. Investigated account takeover cases and communicated with customers on account integrity issues using company-approved templates.

SQL BigQuery Root Cause Analysis Account Compromise Investigation Log Analysis Client Communication Stakeholder Reporting Jira Google Workspace

Product Analyst

Cruise

Jul 2023 - Dec 2024 (1 year 5 months)

Reduced quality cases by 30% with 2 Looker dashboards on BigQuery that tracked real-time platform risk metrics. Improved routing accuracy by 20% by analyzing rideshare datasets for behavioral and pricing anomalies.

Looker BigQuery Data Analysis Data Visualization Anomaly Detection Ridesharing Analysis

Trust & Safety Associate

Amazon

Mar 2021 - Jul 2023 (2 years 4 months)

Resolved hundreds of operational discrepancies in a high-volume environment while following strict policy guidelines. Documented system vulnerabilities and worked with managers to shorten incident resolution times by approximately 15%.

Policy Enforcement Incident Documentation Operational Discrepancy Investigation Vulnerability Reports Process Improvement

Education

Degrees, certifications, and relevant coursework

Merit America

Google Data Analytics Certificate, Data Analytics

Hands-on experience in data collection, cleaning, transformation, and visualization. Capstone case study on real-world data analysis and decision-making under uncertainty using spreadsheets, SQL, and data visualization tools.