Open to opportunities

Albert Poea

@albertpoea

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Customer-focused passenger handling and operations professional with strong administration and finance skills.

Lesotho

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What I'm looking for

I am seeking an operations or customer-service role in aviation or finance where I can apply ticketing, administrative and reconciliation skills within a collaborative, efficient team.

I am a dedicated passenger handling agent and administrator with hands-on experience in airline operations, customer service, and finance. I consistently meet tight deadlines and perform effectively under pressure while supporting both front-line and back-office tasks.

At Maseru Airlink I handled ticketing, check-in, boarding, luggage coordination, ramp support, and documentation for regional flights, and liaised between crew and ground services to keep operations running smoothly.

Previously I worked in claims administration and accounting roles where I processed benefits claims, prepared tax returns, performed bank reconciliations, and maintained accurate financial records, demonstrating attention to detail and compliance awareness.

I bring initiative, strong communication, teamwork, and reliability to every role, and I seek opportunities where I can combine customer support and operational expertise to improve service delivery and efficiency.

Experience

Work history, roles, and key accomplishments

Passenger Handling Agent

Maseru Airlink

Dec 2018 - Apr 2025 (6 years 4 months)

Provided passenger handling, ticketing, check-in and boarding services while coordinating ramp operations and ground services; ensured timely baggage processing and transmitted customs/immigration and flight documentation.

Ticketing Reservations Ground Operations Customer Service Documentation World Tracer

Assistant Accountant

Lebesa Auditors and Accountant

Apr 2018 - Jul 2018 (3 months)

Prepared monthly tax returns, assisted with bank reconciliations and account balancing, reconciled client accounts and maintained accurate client documentation.

Bank Reconciliation Account Reconciliation Excel

Employee Benefit Administrator

Metropolitan Lesotho

Mar 2017 - Jul 2017 (4 months)

Processed retirement, withdrawal and death claims within SLA, applied tax requirements, produced administrative reports and handled premium receipting and client queries for the claims department.

Claims Processing Premium Receipts Reporting & Administration Data Entry

Accountant (Part-Time)

Regal Restaurant

Jun 2016 - Jul 2016 (1 month)

Maintained daily transaction records and inventory requisitions, performed reconciliations for creditors and debtors, assisted payroll and submitted monthly LRA returns.

Cash Handling Payroll Support LRA Returns Excel