ala jlassi

Ensured platform integrity and user safety by developing and enforcing content policies. Conducted thorough reviews to maintain compliance with evolving digital standards.

Ensured service quality by auditing calls, emails, and chat interactions, identifying performance gaps and creating actionable RCA reports. Led calibration sessions and built training modules to support continuous improvement in customer experience. Served as the primary point of contact between the client and the company, ensuring smooth communication and alignment on quality standards.

Served as the point of contact between external and internal teams, overseeing content moderation quality for the MENA region. Led root cause investigations and calibrations to align team decisions, collaborating with internal stakeholders to enhance content policies and deliver insights for better operational outcomes.

Reviewed user-generated content, including videos, audio, and hashtags, for violations of community standards. Enforced platform guidelines with accuracy and consistency to maintain integrity and user safety.

Managed outbound sales calls, effectively introducing clients to service offerings and maintaining comprehensive customer portfolios. Provided excellent customer support to enhance satisfaction and foster long-term customer retention.

Obtained a License in Literature and French Civilization. Focused on comprehensive studies in French literature and cultural aspects.

Completed high school education with a focus on Computer Science. Earned a High School Diploma (Baccalauréat).