Akshay Thakur
@akshaythakur1
I keep enterprise networks reliable through Cisco routing, NOC monitoring, and incident resolution.
IndiaWhat I'm looking for
At HCLTech, I maintain enterprise LAN/WAN connectivity in a 24x7 NOC, monitoring Cisco routers, switches, and VLANs with SolarWinds and PRTG. I've maintained 99% uptime, reduced MTTR by 25%, and cut recurring infrastructure outages by 15% through structured triage, escalation, and root cause analysis.
I manage VLANs, routing, ACLs, NAT, VPN, DHCP, STP, HSRP, port channels, trunking, and firewall policies while supporting enterprise connectivity and security compliance. I also create detailed incident logs, handover reports, configurations, runbooks, and RCA reports so issues are permanently fixed rather than simply closed.
Before HCLTech, I built my ITSM foundation at EXL by resolving Outlook, Citrix VDI, VPN, and desktop issues for distributed enterprise users through ServiceNow and BMC Remedy. I'm comfortable working calmly under SLA pressure in high-availability, rotational support environments.
Experience
Work history, roles, and key accomplishments
Maintained 99% uptime across enterprise LAN/WAN infrastructure by proactively monitoring Cisco routers, switches, and VLANs via SolarWinds and PRTG on a 24x7 rotational NOC shift. Performed network engineering tasks including VLAN segmentation, static and dynamic routing configuration, and access control policy design to support enterprise connectivity and security requirements.
HCLTech — Network Support Engineer (Network Engineering Functions)
Feb 2024 - Jul 2026 (2 years 5 months)
Maintained 99% uptime across enterprise LAN/WAN infrastructure by proactively monitoring Cisco routers, switches, and VLANs via SolarWinds and PRTG on a 24x7 rotational NOC shift
Performed network engineering tasks including VLAN segmentation, static and dynamic routing configuration, and access control policy design to support enterprise connectivity and security requirements
Reduced mean tim
Resolved end user technical issues across Outlook, Citrix VDI, and VPN, improving first contact resolution rates within defined SLA windows
Delivered remote technical support via CMRC and LogMeIn Rescue, ensuring rapid issue resolution for distributed enterprise users
Applied incident and service request management best practices (ITIL aligned) to improve user profile configuration and reduce
Education
Degrees, certifications, and relevant coursework
L.N. Mishra College Of Business Management
Bachelor of Computer Applications, Computer Programming, Specific Applications
2015 - 2018
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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