Akshay Kumar
@akshaykumar19
Technical support specialist with 4+ years troubleshooting software, hardware, and UiPath automation—delivering remote customer resolutions.
IndiaWhat I'm looking for
I’m a customer-focused technical support professional with 4+ years of experience diagnosing software, hardware, and process issues across voice, remote-support, and automation environments. I’m skilled at troubleshooting complex technical problems, guiding end users to resolution, and escalating high-severity incidents using defined SLAs.
In my current role as a Technical Support Associate (Voice) for Airbnb at Concentrix, I diagnose and troubleshoot technical and account-access issues via the voice channel, resolve app, payment, and connectivity errors in real time, and document every interaction in the CRM to maintain an accurate case history and knowledge base. I consistently work toward quality, first-contact-resolution, and customer satisfaction targets.
Before that, I supported and built UiPath-based automation workflows, troubleshooting bot failures, selector issues, and environment configuration problems, and documenting root-cause analyses and fixes to create reusable support knowledge. I also provided technical and data support for reporting and data pipeline issues, strengthening my ability to combine problem-solving with clear documentation and independent, remote execution.
Experience
Work history, roles, and key accomplishments
Technical Support Associate (Voice)
Concentrix
Jan 2026 - Present (6 months)
Diagnosed and troubleshooted Airbnb US customer technical and account-access issues via voice, resolving software and platform errors in real time. Documented interactions in the CRM and escalated complex incidents per SLAs while meeting quality and satisfaction targets.
RPA Support & Automation Consultant
CodeHub
Sep 2024 - Dec 2025 (1 year 3 months)
Resolved software failures in UiPath automation workflows and reduced recurring process errors for client operations. Provided remote troubleshooting for bot failures and environment configuration issues, documented root-cause analyses, and built a reusable technical knowledge base.
RPA Developer & Technical Support
RPATech
Apr 2023 - Aug 2024 (1 year 4 months)
Delivered technical troubleshooting and support for UiPath automation workflows, including Excel automation, selector issues, and ReFramework-related problems. Assisted business users remotely with process exceptions, escalated complex incidents, and documented troubleshooting guides for internal technical resources.
Technical & Data Support Specialist
OSI Digital
Oct 2021 - Oct 2022 (1 year)
Provided technical support for data pipeline and reporting issues, diagnosing and resolving software errors for internal teams. Supported end users with data access, connectivity, and system-configuration troubleshooting, and documented recurring issues and fixes to strengthen the knowledge base.
Education
Degrees, certifications, and relevant coursework
Rabindranath Tagore University
Bachelor of Computer Applications (BCA), Computer Applications
Earned a Bachelor of Computer Applications (BCA) from Rabindranath Tagore University.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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