Akram Hussain

• Primary point of contact for complex technical issues, utilizing deep knowledge of Google Ads policies and systems to resolve escalations.
• Bridge the gap between support and engineering teams by relaying user-reported bugs and testing new features.
• Manage internal documentation, creating troubleshooting guides and best practices for emerging Google Ads problems.
• Audit complex cases to ensu

Responsibilities include:

Assisting both internal (AMs) and external (advertisers/agencies) Platinum (high value) clients with any issues related to Search campaigns within their Google Ads account.
As a mentor to the team, I am responsible for assisting the team members, both tenured and new, when they encounter any issues while troubleshooting or drafting emails.
As a senior team member, I also

Worked as a Senior Process Executive at Cognizant, supporting the client Google, as a Search Specialist.

Handling day-to-day team operations.
Analyzing team performance at both micro and macro levels and providing timely feedback to the associates where required.
Conducting daily team huddles to actively discuss monitor performance as well as motivate the team to perform better.
Ensuring smooth on-boarding of new hires.
Ensuring client SLAs as well as team performance targets are met on a weekly, mon

I worked at MediaMint as a BD/Account Manager. I worked for the client "eBay Commerce Network" and was responsible for on-boarding new merchants/advertisers and managing their accounts with ECN. My job involved daily analysis of data, frequent communication with the Merchants/advertisers and the client (ECN).

Worked as a LiveChat Manager. Was responsible for managing a 15 member team, ensuring agent availability 24/7, reviewing chats, providing feedback and addressing concerns of the team members, if any.