At RFA, I build and maintain automation across client environments, from AI-enabled chat support tools and ConnectWise integrations to Power Automate flows that streamline ticket creation, M365 tasks, and internal scripts.
I've launched Power Apps for field engineers and management review, customized ConnectWise portals, and built workflows for approvals, SharePoint management, time-entry compliance, and reporting. I also contribute to Azure Data Factory and Snowflake data pipelines, including vulnerability-scan ETL and ConnectWise data synchronization.
Earlier, I helped automate document generation and bilingual natural-language summaries at Otsuka Pharmaceutical Companies, built registration sites and reporting tools at Dwight-Englewood School, and developed computational biology tools at The College of New Jersey.
