At Fusion Finance Ltd., I lead the Process & Quality function across the North and West Zones, strengthening governance and standardized quality practices. I manage and mentor Process Quality Managers and Divisional Managers while ensuring alignment with RBI, MFIN, and internal policies.
I’ve strengthened loan appraisal quality through quality control mechanisms aimed at reducing process deviations and improving credit decision accuracy. I also work to improve pre-approved loan customer conversion while maintaining portfolio quality, monitoring operational and portfolio KPIs along the way.
Previously at Fusion Finance Ltd., I planned and executed risk-based internal audits across regional operations and prepared reports highlighting risks, control gaps, and recommendations. Earlier, at Mimoza Enterprises Pvt. Ltd., I conducted audits covering accounts, operations, fraud detection, and risk management, and managed a team of insurance advisors as Sales Manager.

