Akash SP

Directed end-to-end fulfillment operations for Insta Help across Delhi NCR, architected AI automation tools to optimize supply-demand matching, and drove 150K+ weekly deliveries while maintaining peak SLAs. Conceptualized and deployed 3 AI bots to automate partner support, eliminating 200+ manual workstreams and delivering $900K in annual cost savings.

Scaled weekly customer acquisitions to 10k+ across Delhi NCR by refining pricing tiers and optimizing channel acquisition. Managed bottom-of-funnel operations, improving onboarding conversion rates to over 70%, and spearheaded the 0-to-1 launch of Insta Help in Hyderabad.

Directed daily mechanical maintenance and safety compliance across SMS-1, managing a team of 40+ technical specialists to minimize plant downtime. Spearheaded spare-parts inventory planning and strategic sourcing for critical CCP machinery, optimizing total cost of ownership.

Managed strategic category procurement and supplier fulfillment pipelines across major vendors, utilizing MRP systems to ensure supply availability. Automated procurement workflows by co-developing an OCR tool, eliminating manual data-extraction errors, and executed supplier relationship management during critical disruptions.

Grade: 8.64

Activities and societies: Scribbles - Arts & Crafts Society, Institution of Engineers India (IEI) Mechanical Student Chapter, Hult Prize Foundation, Mars Rover MUJ, Tata Technologies CA Program

Bachelor of Technology in Mechanical Engineering with a CGPA of 8.64, completed in July 2023.