Akash Singh Parihar

I’m a results-driven Customer Support and Technical Support professional with 6+ years of experience in ecommerce seller operations, team leadership, process automation, and AI-enabled service delivery. I troubleshoot high-volume issues across orders, payments, listings, and inventory, consistently meeting SLA, CSAT, quality, and productivity targets.

I was promoted to Assistant Manager for strong KPI improvement and team management. I led daily customer care operations, prioritized and managed ticket queues to meet SLA targets, coached team members on performance and quality standards, and worked with IT teams on requirement gathering, testing, deployment, and post-implementation support.

I’ve also taken ownership of automation and AI operations—implementing Power Automate workflows, managing incidents via ServiceNow and Smart IT, and delivering Human-in-the-Loop (HITL) AI order validation with 85%+ accuracy. As an AI Support Lead for the U.S. process, I improved customer experience by quickly resolving order discrepancies in peak hours and increased revenue through upselling offers, combo deals, and promotions.