Looking for a job

akansha gupta

@akanshagupta2

Data Analyst at FirstMeridian Global Services Private Limited, analyzing access operations to improve efficiency and support decisions.

India

Message

What I'm looking for

I’m open to all opportunities, willing to relocate if required, and seeking challenging assignments and responsibility.

At FirstMeridian Global Services Private Limited, I analyze access-related data and operational metrics to support decision-making and process efficiency. I also use Excel to validate, track, and report on service requests and operational performance.

At Ericsson Telecommunications Inc., I analyzed ticketing data and developed dashboards to track KPIs and SLAs. As a Network Operations Center Engineer, I monitored Core network alarms and initiated tickets in line with customer-agreed SLAs.

I recently completed Great Learning’s PG Program in Data Science and Engineering. I’m open to all opportunities, willing to relocate if required, and seeking challenging assignments and responsibility.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

FirstMeridian Global Services Private Limited

Jul 2025 - Present (1 year 2 months)

• Managed user access and privileged account operations for enterprise servers and Oracle databases, ensuring compliance with security and governance standards.

• Processed access provisioning, modification, and deprovisioning requests through ServiceNow while maintaining defined SLAs.

• Performed Oracle database user administration activities, including account creation, role assignment, privil

Associate Engineer

Ericsson Telecommunications Inc.

Jan 2023 - Jul 2024 (1 year 6 months)

Experienced Engineer with a strong background in operations and network management at Ericsson.

* Worked extensively with large datasets derived from ticketing systems, analysing trends and ticket
resolution times.
* Developed and maintained dashboards to track and visualize key performance indicators (KPIs) and
service level agreements (SLAs).
* Used advanced data analysis and ensured timely res

Network Operations Center Engineer

Ericsson Telecommunications Inc.

May 2022 - Jan 2023 (8 months)

* Monitor alarms and initiate tickets for the Core network, ensuring compliance with customer-agreed service level agreements (SLAs).
* Coordinate cross-functionally to ensure deliveries align with client SLAs.
* Excel in high-pressure environments with a focus on maintaining urgency and attention to detail.
* Manage and coordinate with all teams to ensure delivery within customer SLAs.