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Ajit Narsupalli

@ajitnarsupalli

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Customer Success advisor focused on retention, renewals, and data-driven KPI improvements for B2B accounts.

India

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What I'm looking for

I’m looking for a fast-paced, target-driven B2B Customer Success role where I can own accounts end-to-end, reduce churn with retention strategy, support renewals/billing, and improve processes using CSAT/FCR/AHT analytics.

I’m a Customer Success professional with 1 year 10 months of experience driving end-to-end customer outcomes in a fast-paced, target-driven B2B environment. I build trusted advisor relationships, turn customer needs into tailored solutions, and use proactive customer health monitoring to identify at-risk accounts and growth opportunities.

In my role for AT&T USA, I owned full account relationships in Salesforce CRM with 100% SLA compliance across 22 consecutive months, supported plan changes and billing questions, and led renewal-focused conversations to protect retention. I also conduct complaint trend and root cause analysis on CRM data, partner cross-functionally to launch process improvements, and consistently exceed CSAT, FCR, and AHT targets for 22 consecutive months.

Experience

Work history, roles, and key accomplishments

Customer Loyalty & Retention Advisor

24/7.ai

Dec 2023 - Oct 2025 (1 year 10 months)

Served as a trusted advisor and voice of the customer for AT&T USA, owning customer accounts in Salesforce with 100% SLA compliance across 22 consecutive months. Drove retention and renewal outcomes by monitoring customer health signals, conducting root-cause analysis, and delivering personalized at-risk account strategies while exceeding CSAT, FCR, and AHT targets monthly.

Customer Success Customer Retention Renewal Management SLA Salesforce Customer Health Monitoring KPI Reporting CSAT FCR AHT Power BI Excel Pivot Tables Root Cause Analysis Gap Analysis Process documentation Customer Advocacy

Volunteer

Centre for Social Action (CSA)

Contributed to community outreach and social-impact initiatives at Centre for Social Action (CSA) during time at Christ University. Built skills in empathy, teamwork, and stakeholder communication used later in customer-facing roles.

Community Outreach Social Impact Empathy Teamwork Stakeholder Communication

Education

Degrees, certifications, and relevant coursework

Christ University

Bachelor of Technology, Electronics & Communication Engineering

Activities and societies: Relevant coursework: Project Management. Volunteer, Centre for Social Action (CSA) — community outreach and social-impact initiatives.

Completed a B.Tech in Electronics & Communication Engineering at Christ University, Bangalore. Coursework included Project Management, and participation in Centre for Social Action (CSA) supported community outreach and social-impact initiatives.