ajith suggala

Served as technical lead for production support of background verification systems, owning SLA adherence and incident escalation decisions for enterprise HR clients. Led automation and incident-management improvements that eliminated 40% manual support toil, reduced onboarding time ~30%, and lowered average MTTR by 25%.

Volunteered in wildlife rescue and habitat conservation activities, supporting ongoing rescue and conservation efforts. Contributed to team operations focused on protecting local wildlife and improving habitat conditions.

Owned end-to-end resolution for AI/ML platform incidents across 10+ enterprise customers, managing SLAs from triage through confirmed closure. Reduced average incident resolution time ~20% by standardizing triage templates and reusable RCA documentation adopted by the support team.

Acted as primary technical escalation point for production incidents, performing root cause analysis and delivering documented resolutions within agreed SLAs. Debugged and hotfixed AngularJS front-end issues under pressure, and refactored legacy code to improve maintainability and reduce recurring incident volume.

Analyzed large-scale Bing search datasets to support query prediction and relevance modeling. Promoted to Quality Analyst and Subject Matter Expert within 6 months, leading cross-project quality reviews and coaching junior analysts to meet weekly and monthly quality targets.

Completed the Introduction to Generative AI program on Google Cloud Skills Boost in 2024.

Bachelor of Technology in Computer Science & Engineering at SCSVMV University, Kanchipuram from 2014 to 2018.

CCNA certification from Cisco.