At Lognormal Analytics, I lead business rules analysis for OVO Energy’s digital communications, documenting rules behind triggers, segmentation, and delivery governance. I also map current workflows and define future process models for engineering teams.
I write Agile user stories and acceptance criteria, and establish traceability from business policies through rules, processes, and system configurations. I design governance controls for approvals, versioning, change control, and auditability.
At Chai Kottu, the venture I co-founded, I documented operating rules across its café, indoor sports, and co-working service verticals. I developed feedback and footfall tracking systems and created performance reports and KPI dashboards for investment decisions.
Earlier, I worked on ERP, digital marketing, CRM, ordering, and POS initiatives at Shyam Steel Industries Ltd., MediaMint, and Hawks Rule IT Solutions. My work included process and rules analysis, requirements documentation, integrations, and reporting; at Shyam Steel Industries Ltd., integration workflows improved order processing turnaround time by 25%.
