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Arpita Jain

@arpitajain1

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Business Analyst at QUES CORPLTD. who analyzed requirements and processes across banking, payments, and ERP.

India

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At QUES CORPLTD., I gathered and analyzed business and functional requirements, then documented them in BRDs, FRDs, BRS, user stories, and acceptance criteria. I also mapped AS-IS/TO-BE processes and analyzed KPIs and operational data.

At TELEPERFORMANCE, I supported requirements clarification, UAT, and issue resolution while preparing MIS reports and dashboards. My experience spans ERP, banking, payments, P2P, FinTech, e-commerce, and retail, including exposure to SWIFT MT/MX, ISO 20022, CBPR+, and SWIFT gpi.

Experience

Work history, roles, and key accomplishments

Business Analyst

Ques Corp Ltd.

Feb 2023 - Sep 2026 (3 years 7 months)

Gathered and analyzed business and functional requirements, prepared BRD/FRD/BRS, user stories, and acceptance criteria. Performed process mapping, gap analysis, and supported UAT and MIS reporting.

Requirements Gathering BRD FRD User Stories Use Cases Acceptance Criteria Process Mapping AS IS TO BE Analysis Gap Analysis Root Cause Analysis KPI Analysis MIS Reporting UAT Agile Scrum SDLC

Business Analyst

Teleperformance

Sep 2020 - Jan 2023 (2 years 4 months)

Gathered and analyzed business requirements, documented user stories and business rules, and performed process analysis. Supported UAT and prepared MIS reports and dashboards.

Requirements Elicitation Process Mapping AS IS TO BE Analysis Gap Analysis Root Cause Analysis User Stories Use Cases Acceptance Criteria KPI Analysis MIS Reporting UAT Agile Scrum

Organizer – Event & Digital Marketing Manager

The Tripple Tree

Jun 2016 - Aug 2020 (4 years 2 months)

Managed business requirements, operations, stakeholders, vendors, and project deliverables. Gathered requirements and translated business needs into workflows and process improvements.

Requirements Gathering Stakeholder Management Operations Management Process Improvement Project Management

General Manager

Geetha Electronics

Apr 2013 - May 2016 (3 years 1 month)

Managed business operations, MIS reporting, and stakeholder requirements. Analyzed sales and operational data to support business decisions and process improvements.

MIS Reporting Data Analysis Stakeholder Management Operations Management Process Improvement

HR Manager – Events & Corporate Communications Manager

Patrika Newspaper

Sep 2008 - Feb 2013 (4 years 5 months)

Managed HR, client servicing, administration, marketing, and corporate communications. Gathered stakeholder requirements and prepared MIS reports for business decisions.

HR Management Client Servicing Marketing Corporate Communications MIS Reporting Stakeholder Management