Ajayi Omoniyi
@ajayiomoniyi
I grow interconnection products and resolve complex network operations issues for customers.
NigeriaWhat I'm looking for
At Equinix, I drive product initiatives for the AMS-IX ecosystem, working with engineering, operations, sales, and external partners on growth, releases, and product performance. I helped AMS-IX reach 113% of its annual peak traffic growth target ahead of schedule and onboarded 18 new networks to PeeringDB.
Previously at MainOne, an Equinix Company, I led technical support operations for fiber-optic services, customer escalations, team development, and network-device installations. I also contributed to CRM automation that improved operational efficiency by 20% and helped migrate 15% of enterprise customers to an automated platform.
My foundation is in network support, including IP networking, GPON, routing, VLANs, troubleshooting, and performance monitoring. I bring hands-on technical context to product, stakeholder, and customer-focused work.
Experience
Work history, roles, and key accomplishments
Collaborate with engineering, operations, sales, and external partners to deliver product initiatives. Manage product backlogs, support UAT, and coordinate successful product releases.
Technical Support and Content Creator
Elevate Transformation Clinic
Apr 2021 - Present (5 years 5 months)
Identified software solutions and prepared well-structured drafts for digital mailing platforms. Edited and proofread written pieces before publication and promoted content on social networks.
Technical Support/Operations Lead
MainOne, an Equinix Company
May 2023 - Oct 2025 (2 years 5 months)
Led first-level troubleshooting of fiber optic service escalations and acted as primary escalation point for complex customer issues. Managed team performance and implemented CRM automation initiatives that improved operational efficiency by 20%.
Technical Support Engineer
MainOne, an Equinix Company
Jun 2020 - May 2023 (2 years 11 months)
Performed first-level fault troubleshooting for fiber optic customer service escalations. Configured and provisioned customers on the CRM platform and monitored network traffic and performance.
Provost
InfoTech CDS Group
Nov 2019 - Feb 2020 (3 months)
Worked with a team of 10 executive members. Organized the venue for every meeting and took attendance of present members.
Network Support Engineer
ipNX Nigeria Limited
Jul 2019 - Feb 2020 (7 months)
Provided second-level support for fiber optic customer service escalations. Diagnosed root causes of IP network problems and configured network devices such as routers, switches, and access points.
Vice President
Summit Fellowship International
Feb 2018 - Sep 2018 (7 months)
Managed a team of 24 executive leaders. Assigned and prioritized leader tasks and projects.
Education
Degrees, certifications, and relevant coursework
Federal University of Petroleum Resources
Bachelor of Science, Computer Science
2015 - 2019
Grade: First Class
Graduated with First Class honors in Computer Science, demonstrating strong academic performance and technical proficiency.
Franej International High School
West African Senior School Certificate, General Studies
2011 - 2013
Completed secondary education with a West African Senior School Certificate (WASSCE).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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