Sudeep Varma K
@sudeepvarmak
I lead banking customer experience, retention, operations, and fraud risk teams.
IndiaWhat I'm looking for
I've led customer retention, customer care, and fraud risk management teams at Standard Chartered Bank, Standard Chartered GBS, and Kotak Mahindra Bank. Across more than 18 years in consumer banking and contact center service, I've focused on banking solutions, customer experience, complaint resolution, and risk control.
At Standard Chartered GBS, I led over 20 senior officers managing assets and cards retention across India, coordinated with product, process, and systems teams on customer complaints, and provided input for customer-centric offers. In fraud risk management, I reviewed investigation findings, drove remedial-action closure, trained teams on fraud trends and mitigants, and ensured controls and SLAs were met.
I've also managed retail assets customer care across Bangalore, Hyderabad, and Chennai, supported private banking customers, and helped launch the Nodal Desk for the Regional Contact Centre in India. I bring people leadership, retail banking operations, credit card knowledge, and a practical focus on reducing escalations and improving customer outcomes.
Experience
Work history, roles, and key accomplishments
Detected and mitigated fraud risks, reviewed investigation reports, and ensured effective management response plans. Conducted training on fraud trends and delivered on SLAs to ensure timely fraud control and investigation activities.
Manager, Retention
Standard Chartered GBS
Jul 2017 - Feb 2021 (3 years 7 months)
Led a team of over 20 senior officers managing Assets and Cards Retention across India. Coordinated with product, process, and systems teams to design better solutions for customer complaints and reported MIS to analyze trends.
Managed the Retail Assets Team in South India with a team of associate managers, supervisors, and executives. Handled customer service through walk-in desk and written correspondence, ensuring high service levels with minimal escalations.
Worked in Priority Banking at Standard Chartered Scope International, handling priority banking services.
Led a team of 15 employees at the Priority helpdesk, ensuring effective customer service and team management.
Led customer care operations, managing a team and ensuring high service standards.
Handled customer care responsibilities, providing support and resolving customer issues.
CRM Executive
TRRS Imaging Pvt. Ltd.
Apr 2003 - Nov 2003 (7 months)
Worked as a CRM Executive, managing customer relationships and support.
Education
Degrees, certifications, and relevant coursework
DOEACC Society
Advanced Diploma, Computer Science
Completed an A-Level Advanced Diploma in Computer Science from DOEACC Society in New Delhi.
University of Calicut
Bachelor of Science, Mathematics
Earned a Bachelor of Science in Mathematics from the University of Calicut.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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