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Ajay dhakurkar

@ajaydhakurkar

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Operations Representative with Concentrix, handling order tracking, logistics coordination, and returns.

India

Message

At Concentrix Pvt. Ltd., I managed end-to-end order tracking, monitored shipments and delivery timelines, and coordinated with internal teams and logistics vendors. I also handled returns, replacements, and order discrepancies.

At Hinduja Global Solutions Ltd. (Sagility Pvt. Ltd.), I managed medical billing and invoice processing, handled AR follow-ups, and resolved claim denials and billing discrepancies. Earlier, at Greet Technologies Pvt. Ltd., I supported customers with Tally ERP 9 queries and maintained records in CRM.

Experience

Work history, roles, and key accomplishments

Sr. Process Consultant

Hinduja Global Solutions Ltd.

Managed end-to-end medical billing and invoice processing, processed insurance claims, and performed payment posting and reconciliation. Handled AR follow-ups and resolved claim denials and billing discrepancies.

Medical Billing Invoice Processing Insurance Claims Payment Posting Reconciliations A R Follow Up Excel Citrix

Representative – Operations

Concentrix Pvt. Ltd.

Managed end-to-end order tracking, monitored shipments, and coordinated with internal teams for smooth order fulfillment. Handled returns, replacements, and prepared daily and monthly reports using MS Excel.

Excel CCW PEGA Oracle SFDC CPR PD Modeling Order Processing Supply Chain Logistics Inventory Management

Account Process Executive

Greet Technologies Pvt. Ltd.

Handled inbound customer calls, resolved queries related to Tally ERP 9, and maintained customer records and call logs in CRM. Ensured First Call Resolution and escalated complex issues to appropriate teams.

Customer Support Tally.ERP 9 CRM First Call Resolution Call Quality Monitoring Compliance