Open to opportunities

Aja Wright

@ajawright

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Dedicated customer service representative with over seven years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment where I can help others and grow professionally.

My name is Aja Wright, and I am passionate about providing exceptional customer service. With over seven years of experience in the field, I have honed my skills in communication, patience, and quick decision-making. My journey began at Krispy Kreme, where I learned the importance of teamwork and customer satisfaction. I then progressed to roles at Navy Exchange and Nordstrom Rack, where I further developed my abilities to assist customers and manage merchandise effectively.

Throughout my career, I have consistently demonstrated my commitment to helping customers find what they need and ensuring their experience is positive. I take pride in my attention to detail and my ability to de-escalate situations, which has proven invaluable in high-pressure environments. I am excited about the opportunity to bring my skills to a new organization and contribute to building a strong reputation in the customer service industry.

Experience

Work history, roles, and key accomplishments

Floor Associate

Nordstrom Rack

Apr 2022 - Apr 2024 (2 years)

Managed merchandise flow by putting out and organizing items on the sales floor, ensuring a well-stocked and visually appealing environment. Assisted customers in locating merchandise and answered product-related questions, enhancing the shopping experience. Processed transactions efficiently at the register and marked down clearance items.

Sales Support Customer Service Team Collaboration

Cashier

Navy Exchange

Aug 2017 - Mar 2022 (4 years 7 months)

Operated POS systems to complete customer transactions, including opening and closing registers and managing cash counts daily. Provided direct customer support by assisting with merchandise location, answering inquiries, and processing returns. Maintained register essentials and restocked merchandise to ensure smooth operations.

POS Operations Customer Service Teamwork Customer Support POS Operation

Kitchen Associate

Krispy Kreme

Jun 2015 - Apr 2016 (10 months)

Processed register transactions and assisted customers with food and beverage orders, ensuring efficient service. Managed cash counts at the end of shifts and maintained cleanliness standards for the dining area, bathrooms, and kitchen. Prepared food and beverages while collaborating with team members to deliver excellent customer service.

Customer Service Cash Management Team Collaboration