Open to opportunities

Aja Toombs

@ajatoombs

Message

Claims Adjuster and data-focused leader turning complex claim data into actionable insights.

United States

Message

What I'm looking for

I’m looking for a fast-paced organization where I can use Excel reporting, performance dashboards, and claims analytics to drive better decisions, improve processes, and collaborate across teams—with room to lead and grow.

I’m a detail-oriented Claims Adjuster with 5+ years of experience managing high-volume claims while maintaining accuracy, compliance, and customer satisfaction. I analyze claim data and documentation to identify trends, make data-driven recommendations, and support strategic business decisions.

Alongside day-to-day casework, I build and maintain Excel reporting tools to track claim activity, performance metrics, and operational data. As a Team Lead, I supported coaching by monitoring team performance metrics and analyzing trends, helping improve workflows and reduce turnaround times across cross-functional groups.

Experience

Work history, roles, and key accomplishments

Current

Owner & Licensed Esthetician

Current

Crowned by Aja Imani

Jan 2025 - Present (1 year 8 months)

Own and manage daily business operations, including scheduling, budgeting, inventory tracking, and client retention. Analyze sales and booking trends to support pricing, promotions, and strategic planning.

Business Operations Scheduling Budgeting CRM Systems Performance Dashboards Document Management Data Driven Decision Making

Current

Claims Adjuster

Current

Progressive Insurance

Dec 2021 - Present (4 years 9 months)

Managed a high-volume caseload while maintaining accuracy, compliance, and customer satisfaction. Performed data analysis and reporting using Excel to monitor performance metrics, pricing/trends, and team productivity.

Claims Management Data Analysis And Reporting Performance Metrics Process Improvement Quality Assurance Business Operations Cross Functional Collaboration Problem Solving Data Visualization Excel reporting Performance Monitoring Excel

Team Lead

Progressive Insurance

Jan 2025 - Present (1 year 8 months)

Provided leadership support by coaching team members based on performance metrics and trends. Assisted with training and guidance to resolve complex issues.

Performance Metrics Trend Analysis Coaching Training Guidance Problem Solving Cross Functional Collaboration