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Ajane Burnley

@ajaneburnley

Product documentation manager at Microsoft who reshaped Power BI guides into an information architecture that reduced support escalations 20%.

United States
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At Microsoft, I owned the documentation lifecycle for Power BI developers and end users. I restructured more than 50 guides into a unified information architecture, reducing support escalations by 20%.

At Eccalon, I replaced a 400-page compliance manual with a searchable knowledge base wiki and wrote standard operating procedures that cut task completion time by 20%. I now write grant proposals through Burnley Grant Consultancy, using AI tools for drafting support and reviewing every submission for accuracy.

Experience

Work history, roles, and key accomplishments

BC
Current

Grant Consultant & Founder

Burnley Grant Consultancy

May 2025 - Present (1 year 5 months)

Write grant proposals that translate program goals, community needs, and funder requirements into clear, persuasive narratives. Interview nonprofit leaders and subject matter experts, then manage each proposal from research through final submission against fixed deadlines.

EC

Technical Writer

Eccalon

Jan 2025 - Jan 2026 (1 year)

Replaced a 400-page compliance manual with a searchable knowledge base wiki that maps each CMMC Level 1 control to its Microsoft Defender, Purview, or Office 365 tool. Cut task completion time 20% by writing 10 standard operating procedures that standardized workflows for engineering, support, marketing, and advisory teams.

Collabera logoCO

Technical Writer

May 2018 - May 2019 (1 year)

Delivered 3–5 Azure support articles per Agile sprint, reducing review revisions about 30% by standardizing to Microsoft's style guide. Translated subject matter expert knowledge into process and training documentation, improving support team efficiency an estimated 20%.

PS

Technical Writer

Professional Claims Intervention Services

Oct 2017 - Apr 2018 (6 months)

Designed document templates and a company-wide style guide adopted across legal, financial analysis, nursing, paralegal, and safety teams. Created standardized procedures and training documentation for multiple business functions, improving onboarding consistency.

MG

Technical/Content Writer

Marketeering Group

Feb 2017 - Jul 2017 (5 months)

Partnered with SEO strategists to write long-form educational articles and 250+ SEO titles and meta descriptions across multiple client websites. Used Google Analytics, SEMrush, and Moz to track content performance and refresh articles when rankings declined.

Education

Degrees, certifications, and relevant coursework

Western Washington University logoWU

Western Washington University

Bachelor of Arts, English Literature

Bachelor of Arts in English Literature from Western Washington University.

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