At Microsoft, I owned the documentation lifecycle for Power BI developers and end users. I restructured more than 50 guides into a unified information architecture, reducing support escalations by 20%.
At Eccalon, I replaced a 400-page compliance manual with a searchable knowledge base wiki and wrote standard operating procedures that cut task completion time by 20%. I now write grant proposals through Burnley Grant Consultancy, using AI tools for drafting support and reviewing every submission for accuracy.

