Aiswarya Mathew

Actively represented the offshore implementation team, facilitating communication and ensuring alignment on project goals using HubSpot. Managed environment setup delivery by coordinating with development teams via Jira and streamlined onboarding by enabling customer access to portals and training applications like Zendesk and Deriviz.

Collaborated with new customers to understand business processes and implement technological solutions within the clinical research industry. Mastered software applications and integrations, developing use cases to define business requirements and application scenarios. Coordinated with internal teams to develop Statements of Work and provided training sessions for Australian clients.

Provided multi-channel support via Zoom, email, and live chat, resolving customer issues efficiently and escalating highly technical problems to appropriate internal teams. Utilized the company’s CRM system to record and manage customer cases, ensuring timely resolution. Gained knowledge of clinical trial and healthcare industries while communicating effectively with healthcare professionals.

Involved in Oncore Clinical study Builds and Calendar Builds for clinical trials. Successfully completed over 15 study builds along with calendar builds in study trials.

Completed three months of intensive training in CTMS Oncore, focusing on study builds and calendar builds. This training provided foundational knowledge in clinical trial management systems.

Gained practical experience in clinical research coordination, including adherence to ICH-GCP guidelines. Obtained NIDA Certification, demonstrating proficiency in relevant research protocols.

Completed one year of comprehensive dental house surgeon training, gaining hands-on experience in various dental procedures and patient care. Developed strong clinical skills and understanding of dental practices.

Completed a Diploma in Clinical Research Management, gaining expertise in the principles and practices of clinical research. This program provided a comprehensive understanding of managing clinical trials and research operations.

Undertook a comprehensive Bachelor of Dental Surgery program, acquiring extensive knowledge in dental science and clinical practices. This degree prepared me for a career in dentistry, covering various aspects of oral health and treatment.

Completed the 12th standard education, building foundational academic skills. This period focused on advanced secondary education, preparing for higher studies.

Completed the 10th standard education, establishing a strong academic base. This foundational schooling provided essential knowledge across various subjects.