gauri pathak
@gauripathak
HR Operations Specialist at UBS, supporting global employee inquiries and contributing to a 60% increase in team productivity.
IndiaWhat I'm looking for
At UBS, I manage global HR inquiries through case management tools while meeting Service-Level Agreements. I support employees across payroll, benefits, leave administration, and the employee lifecycle.
I collaborate with HR Centers of Excellence, Payroll, Benefits, Talent Acquisition, and HR Business Partners to resolve cases. I also maintain HR documentation and support employee self-service through FAQs and Knowledge Base articles.
At UBS, I contributed to a 60% increase in team productivity and participated in process enhancement and automation initiatives. I also supported global process standardization and the integration of processes across APAC, UK, and US regions.
Earlier, I responded to employee inquiries and supported transaction processing at Gemini Power Hydraulics. At Sterlite Tech Foundation, I supported employee engagement and CSR initiatives through coordination and stakeholder communication.
Experience
Work history, roles, and key accomplishments
Managed end-to-end HR inquiries through global case management tools while consistently meeting Service-Level Agreements. Resolved employee inquiries related to payroll, benefits, HR policies, employee lifecycle, leave administration, and workforce processes.
Executive
Gemini Power Hydraulics
Jun 2019 - Dec 2019 (6 months)
Responded to employee inquiries, maintained documentation, and supported stakeholder engagement. Managed transaction processing requests and issue resolution through structured case management and purchase orders.
Consultant
Sterlite Tech Foundation
Sep 2018 - Feb 2019 (5 months)
Built strong stakeholder relationships by ensuring transparent communication and timely service delivery. Supported employee engagement and CSR initiatives through effective coordination for performance management of the foundation.
Education
Degrees, certifications, and relevant coursework
Acharya Institutes
Master's in Social Work, Social Work
2020 - 2022
Pursued a Master's in Social Work with a focus on HR and Psychiatry from 2020 to 2022.
Ramniranjan Jhunjhunwala College
Bachelor of Commerce, Commerce
2016 - 2019
Completed a Bachelor of Commerce degree from 2016 to 2019.
IBM
Generative AI, Artificial Intelligence
Completed the IBM Generative AI certification.
Relevel
HR Generalist, Human Resources
Completed the HR Generalist certification from Relevel.
UBS
AI Citizen Badge, Artificial Intelligence
Earned the AI Citizen Badge from UBS.
Henry Harvin
Certified Digital Content Writer, Digital Content Writing
Completed the Certified Digital Content Writer course from Henry Harvin.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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