At Great Learning, I manage learner success and retention across 2,000+ learners. I reduced program churn from 16% to 10% and recovered USD 40,000 through reactivations, program transfers, pending instalments and deferral fees.
As Program Manager – AI/ML, I launched and completed three cohorts of the program run with The University of Texas at Austin, achieving a 98% completion rate. I delivered orientations for international learners, with a 4.7/5 rating, and helped raise CSAT to 98% and NPS to 70.
Earlier, at Zebyte Rental Planet Pvt. Ltd., I built a lead-generation pipeline and grew revenue by 60% in one year. My background also includes customer success roles and finance work in accounts receivable, collections and financial reporting.
