At Simply.Coach, I manage the customer journey from discovery through onboarding, adoption, and ongoing success. I support prospects and clients across the USA, Europe, Australia, and other regions.
I conduct product demonstrations and discovery calls to understand client requirements and recommend platform solutions. I also guide new clients through training and setup to support adoption.
At K2V2 Technologies Pvt.Ltd (Sell.Do), I onboarded real estate clients by understanding their processes, gathering requirements, and implementing suitable setups. I collaborated with the technical team on customisations and trained clients to use the CRM system.
Earlier, as an E-Support Officer (L1 Support) at KnoahSolutionsPvtLtd, I handled customer service problems and complaints through web-chat tools and documented transactions. My work has also included customer retention, feedback, UAT, and tracking customer health.
