Aishita Shrivastava

Provided fast, friendly customer service in a high-volume environment, managing in-person and digital orders. Resolved customer queries and coordinated with the kitchen team to maintain service quality.

Recruited and screened subject-matter experts by phone to support client research studies. Managed participants end-to-end and ensured GDPR/ISO-compliant handling of participant confidentiality.

Managed ticket sales and customer enquiries while ensuring a positive guest experience. Provided customer support focused on smooth theatre operations.

Provided excellent customer service under pressure and handled customer queries and complaints efficiently. Supported service delivery during busy periods.

Designed and built a mobile pet-therapy app and led end-to-end user research using interviews and usability testing to guide design decisions. Prototyped the experience and measured engagement using Google Analytics and Hotjar.

Collected and pre-processed datasets for machine-learning transcription models, ensuring data quality and consistent standards. Ran experiments to analyze results and improve transcription accuracy.

Created print and digital marketing materials aligned to brand identity using design tools. Conducted market and competitor research and collaborated with the team to launch and promote creative projects.

Worked as a foster carer and animal rescuer, organizing regular feeding drives for stray animals.

Performed street plays to raise awareness of alcohol and drug addiction in rural communities.

Completed an MSc in User Experience Engineering at Goldsmiths, University of London (2022–2023). Conducted an MSc capstone involving end-to-end UX research for a pet therapy app and improved user engagement during testing.

Completed a BA in Graphic & Animation at Makhanlal Chaturvedi National University of Journalism & Communication (2015–2018).