AOAireen Onia
@aireenonia
I’m Aireen, a Quality Assurance Analyst from the Philippines with over 5 years in the iGaming industry.
PhilippinesWhat I'm looking for
I’ve spent over 5 years in the iGaming world, starting in customer support and growing into a QA Analyst role. I care about making every player interaction a great one, whether it’s chat, email, or a call by helping teams hit high standards and keep improving.
Looking for any QA or similar roles.
Experience
Work history, roles, and key accomplishments
Quality Analyst (PointsBet & Fanatics)
KMC MAG Solutions Inc.
Nov 2020 - Apr 2025 (4 years 5 months)
Audited multi-channel interactions and led coaching and calibration to improve QA scoring consistency and compliance. Contributed to a Power BI dashboard project that reduced manual reporting time and increased visibility of team performance trends.
Customer Support
KMC MAG Solutions Inc.
Apr 2019 - Nov 2020 (1 year 7 months)
Provided real-time live chat and email support for sports betting, resolving complex inquiries on bet settlement and KYC while consistently meeting QA, CSAT, and first-contact resolution targets. Achieved highest QA score of 94.21% in Q3 2019 and was Overall Top Performer for 2020.
Business Intelligence Intern
Machine Ventures
Oct 2016 - Apr 2017 (6 months)
Monitored KPIs and supported QA and testing during development cycles, including stress testing of web and mobile applications prior to release. Built responsive email templates using the Inky framework and provided client support.
Education
Degrees, certifications, and relevant coursework
TCTechnological University of the Philippines - Taguig Campus
Bachelor of Technology, Information Technology
Completed Bachelor of Technology in Information Technology in July 2019 at Technological University of the Philippines - Taguig Campus.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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