Open to opportunities

Aira Nicole Cabrillas

@airanicolecabrillas

Message

Motivated engineering graduate with a strong background in customer service.

Philippines

Message

What I'm looking for

I am looking for a role that fosters growth and values quality service.

I am a motivated engineering graduate with a solid foundation in customer service, particularly as a Social Media Content Moderator. My experience includes an internship as a Software Engineer, where I honed my technical skills while contributing to real-world projects. I am passionate about delivering exceptional service and quality results, and I am eager to grow within a company that values employee well-being and professional development.

During my time at Teleperformance, I excelled in reviewing and evaluating user-generated content, ensuring compliance with community guidelines. I maintained high accuracy and consistently met performance targets, collaborating with my team to refine policies and improve processes. My internship at Nucleio Technologies allowed me to manage web content and deploy WordPress websites, further enhancing my technical expertise in software development and IT research.

Experience

Work history, roles, and key accomplishments

Content Moderator

Teleperformance

Mar 2023 - Sep 2024 (1 year 6 months)

Reviewed and evaluated user-generated content to ensure compliance with established community guidelines and platform policies. Identified and escalated content that violated platform standards, ensuring a safe and respectful online environment.

Content Moderation Policy Application Reporting Teamwork

Software Engineer

Nucleio Technologies IT Solution

Jun 2021 - Jul 2021 (1 month)

Managed and updated web content on company platforms, including blog posts and service pages, using CMS tools and basic front-end technologies. Designed and deployed WordPress websites and static webpage portfolios using CMS and company-provided frameworks.

CMS WordPress Web Design Cybersecurity

Education

Degrees, certifications, and relevant coursework

University of Perpetual Help System Laguna – Binan Campus

Bachelor of Science in Electronics Engineering, Electronics Engineering

Activities and societies: Thesis: Automated Smart Wearable Device with SMS Alerter and GPS Tracker

Focused on the analysis and implementation of electronic circuits, including application and system integration. Completed a thesis on an 'Automated Smart Wearable Device with SMS Alerter and GPS Tracker'.