Open to opportunities

Ainoa Alvites

@ainoaalvites

Bilingual legal assistant with 3+ years supporting U.S. law firms, coordinating client intake, medical records, and privileged workflows.

Peru

Message

What I'm looking for

I’m looking for remote opportunities with U.S. law firms where I can own client intake, coordinate medical records, track deadlines, and manage privileged documentation—bringing bilingual EN/ES interpretation and reliable remote operations to support attorneys and caseloads.

I’m a bilingual (English/Spanish) Legal Assistant with 3+ years of experience supporting U.S. law firms and corporations in personal injury matters and administrative operations.

Currently embedded with a U.S. law firm (DuBois Law Firm), I manage client intake for an active caseload—conducting structured interviews, coordinating documentation with medical providers, insurance carriers, and legal adjusters, and handling privileged document workflows with precision and discretion.

I also process and track medical records requests and billing through ChartSwap and secure digital platforms, while maintaining HIPAA and legal privacy compliance. I organize, index, and maintain digital case files and client databases in Box and internal CRM systems, and monitor case deadlines, attorney calendars, and email queues as the centralized remote operations point.

Previously at Teleperformance, I delivered high-volume bilingual (EN/ES) client support and was promoted to Supervisor Back-Up, overseeing performance, coaching new hires, monitoring KPIs, and producing operational reports in Excel—consistently meeting SLA and CSAT targets. I bring strong client communication, attention to detail, and cross-functional collaboration to every remote-first environment I support.

Experience

Work history, roles, and key accomplishments

Current

Legal Assistant & Admin Coord

Current

DuBois Law Firm

Apr 2025 - Present (1 year 3 months)

Manage client intake and coordinate multi-party personal injury cases in a remote U.S.-law-firm environment. Handle medical records requests, digital case file administration, deadline monitoring, and bilingual (EN/ES) interpretation.

Client intake Personal Injury Case Coordination Medical Records Administration Box Chartswap Salesforce RingCentral

Bilingual Operations Representative

Teleperformance

Nov 2022 - Feb 2025 (2 years 3 months)

Provided high-volume bilingual (EN/ES) remote client support including payment processing and multi-party issue resolution. Served as Supervisor Back-Up, supporting KPIs/SLAs, coaching, onboarding, and operational reporting.

Payment Processing Multi Party Issue Resolution KPI Reporting Coaching Operational Reporting CRM Platforms Excel Quality Standards Remote Operations Bilingual customer support (EN ES)

Administrative Assistant & Receptionist

Vela & Chu

Sep 2022 - Oct 2022 (1 month)

Supported front-desk reception and administration for a law firm during a maternity replacement contract. Managed legal case files and shared databases, supported attorneys with scheduling, and prepared/finalized legal documents while handling sensitive client records discreetly.

Front Desk Reception Call Log Administration Shared Database Updates (Excel)

Sales Advisor & E-Commerce Coordinator

MNK Store

May 2022 - Sep 2022 (4 months)

Coordinated inventory tracking and logistics while supporting in-store and online client experiences. Managed e-commerce operations across multiple partner brands.

Inventory Management Logistics Coordination E Commerce Coordination Client Experience

Sales Advisor & Customer Support Rep

Net Axxes

Jan 2021 - Jun 2021 (5 months)

Provided client consultations and delivered personalized service by managing CRM records. Supported customer inquiries in a hybrid customer support/sales environment.

Client Consulting Customer Support CRM Personalized Services