Open to opportunities

Aida Zaharie

@aidazaharie

Message

Customer Success and QA engineer delivering secure IAM adoption and resilient enterprise SaaS outcomes.

Romania

Message

What I'm looking for

I’m looking for an enterprise SaaS role where I can drive customer adoption in IAM (Okta), lead QA/API testing, and partner with product/engineering to improve resilience, uptime, and customer experience.

I’m a Customer Success professional combining enterprise SaaS, IAM expertise (Okta), and QA engineering. I drive customer adoption, resolve issues fast, and translate technical challenges into business value while working closely with cross-functional teams.

In my current role, I contribute to a resilience-focused Identity & Access Management platform, helping ensure high availability for enterprise environments. I manage stakeholder relationships, proactively identify risks, and support incident management with clear communication—while partnering with product and engineering to improve resilience, performance, and customer experience.

I also lead QA and API testing efforts, executing QA strategies across 100+ test cases and delivering automation support through Postman. These efforts contributed to measurable improvements, including reduced defects impacting platform stability and less manual effort for API testing.

Previously, I supported enterprise customers in Okta environments as a Level 2 technical support specialist and an IT support engineer, handling complex cases, maintaining strong SLA compliance, and acting as an escalation point. I’m backed by a Life Sciences background, fluent English and French, and a service mindset shaped by consistently high CSAT and customer trust.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager & QA Engineer

Current

Acense

Aug 2025 - Present (11 months)

Contribute to a resilience-focused Identity & Access Management (IAM) platform by managing stakeholders, driving customer adoption, and partnering with product and engineering teams to improve reliability and performance. Execute QA strategies and API testing to reduce defects and support incident management with clear customer communications.

IAM Resilience High Availability Customer Success Stakeholder Management Customer Adoption Risk Assessment QA Strategy API Testing Postman Incident Management Cross Functional Collaboration Performance Improvement

Technical Support Engineer Level 2

Computer Generated Solutions (CGS)

Jan 2024 - Aug 2025 (1 year 7 months)

Provided level 2 technical support for enterprise identity & access management environments using Okta, handling complex cases and acting as an escalation point for high-impact issues. Collaborated with engineering to resolve issues affecting customer workflows and system performance while maintaining strong SLA compliance and customer communication.

Okta SSO Authentication Enterprise Technical Support Escalation Management SLA Cross Functional Collaboration

Sales Advisor

HealthOptik SRL

Sep 2024 - Feb 2025 (5 months)

Served as a sales advisor through consultative customer engagement, identifying upselling opportunities to improve customer value. Built long-term customer relationships to support retention and satisfaction.

Consultative Sales Sales Target Achievement Upselling Customer Lifetime Value Customer Relationship Management Retention Customer Engagement

IT Support Engineer

Computer Generated Solutions (CGS)

Sep 2022 - Dec 2024 (2 years 3 months)

Delivered white-glove IT support for Okta employees, managing identity and access management workflows including SSO, authentication, and user provisioning. Maintained service delivery in a high-volume environment, improved self-service adoption with documentation, and supported onboarding through clear technical communication.