Open to opportunities

Ahmed Tarek

@ahmedtarek

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Technically proficient IT support specialist skilled in troubleshooting.

Egypt

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What I'm looking for

I am seeking a role that offers opportunities for growth and a collaborative environment where I can leverage my technical skills to support users effectively.

As an IT Support Specialist, I am dedicated to providing exceptional technical support and ensuring smooth IT operations. With experience in troubleshooting, user support, and infrastructure maintenance, I have developed a strong skill set that allows me to effectively address hardware and software issues. My commitment to customer satisfaction drives me to deliver efficient solutions that enhance user experience.

During my tenure as an IT Support Technician at Vertical Jeans Co, I successfully reduced ticket resolution time by 20% through the creation of automated scripts for recurring IT issues. I provided Level 1 and 2 technical support to over 50 end-users, diagnosing and resolving various hardware, software, and network problems. My previous role as a Technical Support Assistant at NileTech Solutions further honed my skills in network troubleshooting and support ticket management, achieving a 90% first-contact resolution rate.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Vertical Jeans Co

Apr 2024 - May 2025 (1 year 1 month)

Reduced ticket resolution time by 20% by creating automated scripts for recurring IT issues, improving response efficiency. Provided Level 1 and 2 technical support to 50+ end-users via phone, email, and in person.

Windows OS Scripting Technical Support IT Support User Support

Technical Support Assistant

NileTech Solutions

Dec 2022 - Apr 2024 (1 year 4 months)

Conducted basic network troubleshooting for Wi-Fi and LAN connectivity issues, reducing downtime by 15%. Installed and configured operating system updates, device drivers, and security patches for over 200 devices.

system updates ServiceNow Zendesk

Education

Degrees, certifications, and relevant coursework

HICIT, Elshorouk University

Bachelor of Computer Science, Computer Science

Studied computer science fundamentals at HICIT, Elshorouk University, covering various aspects of the field. Gained knowledge and skills relevant to IT support and broader computer science applications.