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@ahmedtarek
Technically proficient IT support specialist skilled in troubleshooting.
As an IT Support Specialist, I am dedicated to providing exceptional technical support and ensuring smooth IT operations. With experience in troubleshooting, user support, and infrastructure maintenance, I have developed a strong skill set that allows me to effectively address hardware and software issues. My commitment to customer satisfaction drives me to deliver efficient solutions that enhance user experience.
During my tenure as an IT Support Technician at Vertical Jeans Co, I successfully reduced ticket resolution time by 20% through the creation of automated scripts for recurring IT issues. I provided Level 1 and 2 technical support to over 50 end-users, diagnosing and resolving various hardware, software, and network problems. My previous role as a Technical Support Assistant at NileTech Solutions further honed my skills in network troubleshooting and support ticket management, achieving a 90% first-contact resolution rate.
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Work history, roles, and key accomplishments
Vertical Jeans Co
Apr 2024 - May 2025 (1 year 1 month)
Reduced ticket resolution time by 20% by creating automated scripts for recurring IT issues, improving response efficiency. Provided Level 1 and 2 technical support to 50+ end-users via phone, email, and in person.
NileTech Solutions
Dec 2022 - Apr 2024 (1 year 4 months)
Conducted basic network troubleshooting for Wi-Fi and LAN connectivity issues, reducing downtime by 15%. Installed and configured operating system updates, device drivers, and security patches for over 200 devices.
Degrees, certifications, and relevant coursework
Bachelor of Computer Science, Computer Science
Studied computer science fundamentals at HICIT, Elshorouk University, covering various aspects of the field. Gained knowledge and skills relevant to IT support and broader computer science applications.
Software and tools used professionally
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