Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
AT@ahmedtarek
Technically proficient IT support specialist skilled in troubleshooting.
EgyptAs an IT Support Specialist, I am dedicated to providing exceptional technical support and ensuring smooth IT operations. With experience in troubleshooting, user support, and infrastructure maintenance, I have developed a strong skill set that allows me to effectively address hardware and software issues. My commitment to customer satisfaction drives me to deliver efficient solutions that enhance user experience.
During my tenure as an IT Support Technician at Vertical Jeans Co, I successfully reduced ticket resolution time by 20% through the creation of automated scripts for recurring IT issues. I provided Level 1 and 2 technical support to over 50 end-users, diagnosing and resolving various hardware, software, and network problems. My previous role as a Technical Support Assistant at NileTech Solutions further honed my skills in network troubleshooting and support ticket management, achieving a 90% first-contact resolution rate.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Vertical Jeans Co
Apr 2024 - May 2025 (1 year 1 month)
Reduced ticket resolution time by 20% by creating automated scripts for recurring IT issues, improving response efficiency. Provided Level 1 and 2 technical support to 50+ end-users via phone, email, and in person.
NileTech Solutions
Dec 2022 - Apr 2024 (1 year 4 months)
Conducted basic network troubleshooting for Wi-Fi and LAN connectivity issues, reducing downtime by 15%. Installed and configured operating system updates, device drivers, and security patches for over 200 devices.
Degrees, certifications, and relevant coursework
Bachelor of Computer Science, Computer Science
Studied computer science fundamentals at HICIT, Elshorouk University, covering various aspects of the field. Gained knowledge and skills relevant to IT support and broader computer science applications.
Software and tools used professionally
EgyptYou can contact Ahmed and 90k+ other talented remote workers on Himalayas.
Message Ahmed
SBshenoda boutros
IT Specialist, British Oxford Institute for Flash Tour
MMmohamed mohsen
Office IT Sr. Tech Lead, Vodafone Egypt
MHMohamed Hesham
Technical Support Team Leader, Comodo Technology (MSP)
AMAhmed MedHaT
IT Support & Control Room Officer, New Cairo Institutes
MKMuhamed Khamis
Technical Support Engineer, Telecom Egypt (WE)
Nour Ehab
IT Specialist, KIT Consulting
IMIslam Moselhy
Directional Drilling Engineer, Al Ghaith Oil Services
Moaaz hassan
Front end Web Developer, Freelance
mustafa ashraf
IT Support Specialist, Allpro Logistics
AFali fahmy
Technical Support Engineer, Flairstech
