Open to opportunities

Ahmed Lane

@ahmedlane

Message

Experienced Intune/SCCM Engineer with a focus on system optimization.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values continuous learning.

I am an experienced Intune/SCCM Engineer with a strong background in Information Systems. My career has been dedicated to providing exceptional IT support and optimizing system performance. Currently, I work at Offit Kurman Law Firm, where I manage SCCM servers, provide Tier 2 support, and collaborate with IT teams to enhance system efficiency.

Throughout my career, I have developed expertise in Azure Active Directory, Powershell scripting, and system administration. My role involves troubleshooting SCCM-related incidents, managing user accounts, and ensuring software deployment success. I am passionate about continuous learning and thrive in environments that challenge my skills and encourage professional growth.

Experience

Work history, roles, and key accomplishments

Current

Intune /SCCM Tier 2 Engineer

Current

Offit Kurman Law Firm

Dec 2022 - Present (2 years 5 months)

As an Intune /SCCM Tier 2 Engineer, I install, configure, and maintain SCCM servers, providing second-tier IT support for SCCM-related incidents. I manage user accounts in Azure Active Directory, troubleshoot SCCM environments, and collaborate with IT staff to enhance system performance and resolve issues.

SCCM Azure Active Directory System Administration IT Support Software Deployment Change Management Troubleshooting Performance Monitoring

Help Desk Support Analyst

Intratek Computer

Jan 2012 - Dec 2022 (10 years 11 months)

Provided Tier 1 Help Desk support for over 8000 end users at the VA Hospital, handling remote and phone support. Responsibilities included troubleshooting computer issues, installing software, and managing ticket queues for support requests.

Help Desk Support Troubleshooting Windows OS Ticketing Installation Customer Service

Education

Degrees, certifications, and relevant coursework

California State University of Long Beach

Bachelor of Science, Management Information Systems

2008 - 2012

Completed a Bachelor of Science in Management Information Systems, focusing on the integration of technology and business processes to improve organizational efficiency.