Open to opportunities

Ahmed Ksibi

@ahmedksibi

Message

I diagnose customer issues, explain fixes clearly, and support online retail platforms remotely.

Tunisia

Message

What I'm looking for

I'm seeking a full-time, fully remote support role where I can diagnose customer issues, communicate clear resolutions, and own cases through to completion. I'm available immediately and flexible across rotating shifts, including evenings, nights, and weekends.

I've worked remotely from Tunisia with The Circle Care's Cairo-based team, investigating reported faults, tracing their root causes, and checking new features against requirements before release.

At Progress Group, I supported an online retail platform spanning customer accounts, orders, carts, and payments. I handled secure payment processing and account access while diagnosing and resolving platform issues.

I'm deliberately moving into support because untangling what went wrong and explaining it clearly to customers was the part of development work I did best. I own issues from first contact through confirmed resolution and keep people informed while they remain open.

I communicate in Arabic and English, with working French, and I'm ready for full-time remote work across rotating shifts.

Experience

Work history, roles, and key accomplishments

Junior Developer

The Circle Care

Jun 2025 - Aug 2026 (1 year 2 months)

Worked remotely with a Cairo-based team, coordinating across locations and time zones. Wrote and maintained documentation, investigated reported faults, and checked new features against requirements before release.

Remote Collaboration Documentation Quality Assurance