Ahmed Issa

Provide high-touch customer experience support for Saks Fifth Avenue customers, handling inquiries and service requests with a focus on personalization and attention to detail. Manage customer concerns proactively, ensuring efficient resolution and maintaining elevated service standards.

Provide high-touch customer experience support for Saks Fifth Avenue customers, handling inquiries and service requests with a strong focus on personalization and attention to detail.

Support customers within a luxury retail environment, maintaining elevated service standards throughout every interaction.

Manage customer concerns and service issues with a proactive, solution-oriented appro

Took a planned career break to focus on personal priorities and long-term professional development.
Invested in learning new technologies and expanding my skill set beyond hospitality and customer operations.
Developed practical experience with AI-assisted development and modern AI tools, including AI-powered coding and workflow creation.
Expanded knowledge in data analytics, automation, and digit

Selected to support the launch of Hilton’s Escalations Desk based on extensive product knowledge, proven reliability, and strong performance within the Luxury Reservations Desk.

Managed complex, high-priority, and escalated guest cases, taking ownership from initial assessment through resolution while protecting the guest experience and Hilton’s service standards.

Simultaneously supported

Selected as one of the core team members to launch Hilton’s Luxury Reservations Desk for the APAC region.

Delivered personalized service to VIP, high-value, and luxury guests, operating in accordance with Forbes Five-Star service standards and Hilton’s luxury hospitality expectations.

Handled complex and high-priority reservations with accuracy, discretion, and efficiency, ensuring a seaml

Consistently exceeded performance targets across key KPIs, establishing a strong track record of reliability and operational excellence.

Managed Hilton reservations and guest inquiries across multiple touchpoints, delivering accurate, efficient, and personalized solutions.

Maintained consistently high quality and customer satisfaction standards while handling a high volume of guest interac

Took a planned career break to travel, explore new environments, and gain broader cultural and personal experiences. The experience strengthened my adaptability, independence, communication skills, and ability to navigate unfamiliar situations while developing a broader international perspective.

• Designed customized travel itineraries based on client requirements, preferences, and budgets, contributing to a 25% increase in repeat bookings.
• Managed end-to-end client communication, providing travel recommendations, resolving inquiries, and coordinating arrangements to improve customer satisfaction and retention.
• Exceeded sales targets through consultative selling and strategic upsell

Pursuing the Google Data Analytics Professional Certificate to develop skills in data analysis and emerging technologies.