Open to opportunities

ahmed el moghazy

@ahmedelmoghazy

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Project Support Officer with 10+ years coordinating clients, records, and operations for fast-paced teams.

Egypt

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What I'm looking for

I want to leverage my 10+ years in project support, client management, and process optimization to coordinate records and operations, resolve customer needs calmly, and help deliver events and services with strong compliance and teamwork.

I’m a Project Support Officer with over 10 years of experience across project coordination, administrative support, and customer relations. I’m known for managing complex, detail-heavy workflows while delivering exceptional service in dynamic environments.

In my current role, I support clients by processing orders, providing product and service information, and evaluating documents for billing readiness. I coordinate and input patient information and new patient set-ups into a customer information system, maintain referral logs, manage office supplies, and handle co-pays and deductible amounts.

I also support smooth operations by preparing CMNs/SOPs for Sales Reps, preparing daily route tickets, coordinating timely fulfillment, and educating referral sources, patients, and employees on qualifications and third-party billing. I de-escalate issues calmly, schedule consultations and follow-ups, maintain medical records, and ensure compliance with company policies and applicable regulations.

Previously, I coordinated logistics and on-site delivery for events as a Program Coordinator for EXPO2020, including stakeholder management, VIP hospitality, audience engagement through workshops, and expense tracking. Before that, I strengthened my service and compliance mindset as a Cabin Crew Member, and I built strong back-office experience as a Finance Officer and Senior Billing Advisor—handling reconciliations, customer data entry in CAMPUS, and resolving billing/service complaints while measuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Project Support Officer

Current

Euroqol Foundation

May 2022 - Present (4 years 2 months)

Provided project and client support, including processing orders, coordinating patient information setups, and managing referrals and billing-related documentation. Handled customer inquiries via multiple channels and ensured compliance with company policies and applicable regulations.

client support Order Processing Document Review Billing Support Patient Information Management Patient Onboarding Appointment Scheduling De escalation Compliance

Program Coordinator

Emirates Flight Catering (Expo 2020)

Sep 2021 - Mar 2022 (6 months)

Coordinated planning and execution of events by managing logistics, schedules, and on-site operations. Served as a primary point of contact for visitors and delegations and supported educational programming and VIP hospitality.

Event Coordination Logistics Support Scheduling Stakeholder Management Visitor and Delegation Support VIP Hospitality Audience Engagement Workshop Facilitation On site Operations

Cabin Crew Member

Flydubai

Oct 2016 - Apr 2021 (4 years 6 months)

Ensured safety and maintained cabin standards while supporting on-time performance and customer service. Completed compliance requirements, supported sales targets, and handled cash procedures during flights.

In Flight Safety Cabin Standards Cabin Crew Licensing Customer Service Performance Support Sales Target Achievement Responsibility Taking Cash Handling Operational Excellence Efficiency

Finance Officer

British Council

Nov 2013 - Sep 2016 (2 years 10 months)

Managed finance and back-office operations, including maintaining records, completing daily reconciliations, and supporting registration and event delivery activities. Answered first-level enquiries related to British Council activities and supported call centre/contact platform tasks.

Finance Operations Record keeping Reconciliations Back Office Processing Post Registration Services Corporate Registration Support Event Support First Level Customer Enquiry Handling Second Level Enquiry Triage

Senior Billing Advisor

Vodafone UK

Jul 2011 - Oct 2013 (2 years 3 months)

Handled customer billing and technical inquiries, resolving complaints by adjusting bills and recommending relevant services and bundles. Gathered information on customer needs, assessed complaint validity, and measured customer satisfaction via monthly ticket surveys.

Complaint Resolution Recommendations Customer Satisfaction Ticket Survey

Education

Degrees, certifications, and relevant coursework

Pharos University in Alexandria

BSc in Business Administration, Finance and Investment

2006 - 2010

Earned a BSc in Business Administration (Finance and Investment) in the English section, covering financial and administrative sciences (EQF level 7) at Pharos University in Alexandria from 2006 to 2010.