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Ahmad Absi

@ahmadabsi

Senior Merchant Onboarding & Support Officer at PAYONE, coordinating payment integrations and resolving production issues across web, POS, and mobile channels.

Jordan

Message

At PAYONE, I lead day-to-day merchant onboarding and support across web, POS, and mobile payment channels, maintaining service availability and SLA compliance.

I oversee incident prioritization, investigation, escalation, and resolution, and coordinate complex integrations and production issues with technical teams, vendors, and enterprise partners.

As a Merchant Onboarding & Support Officer, I supported 24/7 operations, merchant configuration, demonstrations, and client training. I troubleshot and tested integrations using Postman, JSON, and HTTP methods.

I contributed to Oracle OPERA PMS integrations through OHIP and OPI middleware, and supported Oracle MICROS Simphony (SPI) payment-terminal integrations. I also supported payment methods including Apple Pay, Google Pay, Mada, Visa, Mastercard, AMEX, Tabby, Tamara, STC Pay, and URPay.

Experience

Work history, roles, and key accomplishments

Current

Sr. Officer – Merchant Onboarding & Support

Current

Payone

Apr 2026 - Present (7 months)

Lead day-to-day merchant onboarding and support operations across web, POS, and mobile payment channels, maintaining service availability and SLA compliance. Oversee incident management, prioritization, investigation, escalation, and resolution to minimize service disruption and protect business continuity.

Payment Gateway Operations Merchant Onboarding Incident Management SLA Management Vendor coordination Enterprise Systems Integration EOD Operations Process Optimization Documentation

Merchant Onboarding & Support Officer

Payone

May 2022 - Apr 2026 (3 years 11 months)

Provided 24/7 technical and operational support for merchants, investigating incidents, service requests, payment issues, and system availability concerns. Supported merchant onboarding, system configuration, proof-of-concept activities, product demonstrations, and client training.