At ALOR International / ZLUXE Group LLC, I managed commercial customer accounts and B2B collections as the sole accounts receivable and credit specialist. I handled reconciliations, credit reviews, customer account setup, and ongoing account maintenance.
I prepared customized Excel statements showing days past due and delinquency interest, along with collection logs and approval lists for the CFO and owners. I maintained accounts receivable performance at an average of 8% while balancing customer service with collections goals.
I spearheaded a recession-period collections campaign that generated a 65% response rate on pre-2008 balances. Leadership repeated the campaign the following year.
At California Day Fresh Foods (Naked Foods), I managed the accounts receivable department and supervised and trained a team of five employees. I also oversaw month-end and year-end closing activities, prepared AR reports, and managed commercial accounts, reconciliations, cash applications, and B2B collections.
