Ahlam Seid
@ahlamseid
I manage travel reservations, ticketing, routing, and customer support backed by IT troubleshooting experience.
EthiopiaWhat I'm looking for
At Safeway Travel and Tours PLC, I process ticket sales, manage reservations and route planning, calculate ticket costs, and resolve customer travel and seating issues. I've also supported ticketing operations at Bijadin Travel Agency, Shilan Travel Services, and Badreg Travel Agency.
I bring a Computer Science background and hands-on IT support experience from Studio Samson Addis Consulting Art and Engineering, including hardware and software installation, network operations, troubleshooting, and IT procedure improvements.
Experience
Work history, roles, and key accomplishments
Senior Travel Consultant
Safeway Travel and Tours PLC
Sep 2023 - Present (3 years)
Process ticket sales and handle customer inquiries via phone and in person. Manage reservations, route planning, and ticket cost calculations.
Ticket Agent
Bijadin Travel Agency
Jun 2023 - Sep 2023 (3 months)
Plan travel routes and calculate ticket costs utilizing schedules, rate books, and computer systems. Review coded ticket data to determine destinations and assign boarding passes.
Ticket Agent
Shilan Travel Services
Oct 2017 - Sep 2020 (2 years 11 months)
Process ticket sales and handle customer inquiries via phone and in person. Manage reservations, route planning, and ticket cost calculations.
Ticket Agent
Badreg Travel Agency
Jul 2016 - Jun 2017 (11 months)
Answer telephone for ticket sales and general enquiries. Assist in daily ticket office operations including mailing, filing, and resolving customer seating issues.
IT Expert
Studio Samson Addis ConsultingArt and Engineering
Mar 2016 - Apr 2016 (1 month)
Installed new software and hardware components and evaluated IT systems to meet demands. Resolved coworker IT issues and educated on network security.
Education
Degrees, certifications, and relevant coursework
Mekelle University
Bachelor of Science, Computer Science
2011 - 2015
Bachelor of Science in Computer Science from Mekelle University, Ethiopia, from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Website
mu.edu.etSalary expectations
Job categories
Skills
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