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Nicolas Alayon

@nicolasalayon

IT Infrastructure Support Engineer at WiseOption, Inc. supporting 300+ users across Windows Server and Azure environments.

Uruguay

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At WiseOption, Inc., I support 300+ users across production infrastructure, Windows Server environments, Remote Desktop Services, and business applications. I troubleshoot access, connectivity, and server availability issues.

I investigate VPN, firewall, DNS, and DHCP symptoms, and support Azure-hosted Windows Server environments by gathering technical evidence and escalating performance incidents to the Azure team.

At The Hackett Group, I supported access operations for 3,500+ connections and 50+ users. I created PowerShell scripts and standardized procedures, and supported credential governance and secure remote access.

At Tata Consultancy Services (TCS), I provided Level 2 infrastructure and network support for TARGET retail operations across the United States and Canada. I also participated in Cisco wireless deployments across more than 2,000 TARGET stores.

Experience

Work history, roles, and key accomplishments

Current

IT Infrastructure Support Engineer

Current

WiseOption, Inc.

Mar 2023 - Present (3 years 7 months)

Provide technical support for 300+ users across production infrastructure, Windows Server, Remote Desktop Services, networking, and user access. Troubleshoot connectivity, VPN, and Azure-hosted environment issues.

Windows Server Remote Desktop Services Active Directory DNS DHCP Azure Networking VPN Troubleshooting Incident resolution

Technical Support Specialist

textPlus

Feb 2021 - Apr 2024 (3 years 2 months)

Handled ticket lifecycle, troubleshooting, incident analysis, escalations, and SaaS platform support for a communications product. Collaborated with engineering teams to reproduce issues and document findings.

Ticket Lifecycle Troubleshooting incident analysis Escalation Management SaaS Support Collaboration

Infrastructure Access & Client Support Specialist

The Hackett Group

Dec 2016 - Apr 2019 (2 years 4 months)

Supported infrastructure access operations for 3,500+ connections and 50+ users using Remote Desktop Manager, improving visibility, control, and credential governance. Created PowerShell scripts and standardized procedures to reduce manual work.

Remote Desktop Manager Active Directory Access Management PowerShell OTRS Credential Governance Technical Documentation

Level 2 Infrastructure & Network Support Specialist

Tata Consultancy Services

May 2011 - Dec 2016 (5 years 7 months)

Provided Level 2 infrastructure and network support for TARGET retail operations across the United States and Canada. Supported Cisco routing, switching, WAN/LAN, VLAN troubleshooting, and wireless infrastructure.

Cisco Routers Cisco Switching WAN LAN VLAN Wireless Infrastructure Network Troubleshooting Genetec IP Video Surveillance

Early Intervention Coordinator

OCWEN Financial Corporation

May 2010 - May 2011 (1 year)

Managed customer communications, account documentation, and process compliance in a regulated financial services environment.

Client Communication Documentation Compliance

Freelance IT Consultant

Upwork

Delivered remote IT consulting and technical support for international clients, completing 5,600+ billed hours and generating USD 67,000+ through long-term engagements.

Remote Support Troubleshooting Networking Windows Server Azure Systems Administration Technical Documentation