Agasthi Gunarathna
@agasthigunarathna
Banking professional with computer science background and proven customer-service and compliance strengths.
Sri LankaWhat I'm looking for
I am a driven, goal-oriented banking professional with a Higher National Diploma in Computer Science and practical experience in customer service and mortgage processing. I combine solid problem-solving skills with strong computer literacy, including Office and banking software.
I have worked at HSBC Global Service Center with 1.2 years in the UK mortgage sector and additional customer-service roles supporting CRS reporting for Singapore and the UK. I am comfortable working independently or collaboratively and I handle sensitive customer information with discretion.
I bring a track record of delivering results, familiarity with banking regulations, policies and procedures, and a motivated team-player attitude ready to support operational excellence in financial services.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
HSBC Global Service Center
Sep 2024 - Present (1 year 4 months)
Provided customer service and CRS reporting in the UK mortgage sector, handling sensitive customer information with confidentiality and following banking regulations and policies.
Customer Service Executive
HSBC Global Service Center
Feb 2019 - Jul 2019 (5 months)
Performed CRS reporting and customer service tasks, ensuring compliance with banking procedures and maintaining confidentiality of customer data.
Customer Service Executive
HSBC Global Service Center
Jan 2019 - Jun 2019 (5 months)
Delivered customer service and CRS reporting, supporting UK operations and adhering to HSBC policies and regulatory requirements.
Education
Degrees, certifications, and relevant coursework
SAScottish Qualifications Authority
Higher National Diploma, Computer Science
Completed a Higher National Diploma in Computer Science awarded by the Scottish Qualifications Authority in 2021.
SAEGIS Campus
Degree Foundation Programme, Foundation Studies
Completed a Degree Foundation Programme at SAEGIS Campus, finishing in 2018.
SAEGIS Campus
Diploma in English, English
Completed a Diploma in English at SAEGIS Campus in 2017.
Asian Aviation
Holiday Course, Aviation (short course)
Completed an Asian Aviation holiday course in 2017.
Negombo South International School
IGCSE, General Secondary Education
Completed IGCSE qualifications at Negombo South International School in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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