Afrin Aga
@afrinaga
I improve customer retention, satisfaction, and lifecycle value through data-led operations and relationship management.
IndiaWhat I'm looking for
At Edureka, I own end-to-end customer onboarding and relationship management, reducing cancellations and complaint volume by 90% while lifting NPS to 60%+.
I've managed a Rs 20 crore+ HNI portfolio at Advetaya Business Consultants, increased client conversion by 70%, and built feedback, KPI, and MIS systems across HDFC Bank and Cheshire Homes India. I bring 13+ years of customer experience, operations, escalation management, and cross-functional execution to global Customer Success teams.
Experience
Work history, roles, and key accomplishments
Support Relationship Manager
Edureka
Feb 2022 - Present (4 years 7 months)
Owned end-to-end customer onboarding and relationship management across digital channels, cutting cancellations and complaint volume by 90% through proactive support. Built structured feedback loops and led root-cause analysis to reduce escalations and improve first-contact resolution.
Education
Degrees, certifications, and relevant coursework
Divekar College of Commerce
Bachelor of Commerce, Commerce
Grade: 77%
Bachelor of Commerce degree from Divekar College of Commerce, Karwar, affiliated with Karnataka University, completed in 2011 with a score of 77%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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