At Wipro Limited, I support enterprise users on the Incident Response Team, handling incidents in ServiceNow and maintaining SLA compliance.
I manage P1/P2 incidents with resolver groups, join incident bridge calls, and provide stakeholder updates during major outages. I also troubleshoot L1/L2 issues and escalate unresolved incidents to L3 teams with documentation.
I contribute to root cause analysis and post-incident reviews, create knowledge articles, and perform ServiceNow administration tasks including user, group, and role management.
