I am looking for a company that values operational excellence and provides opportunities for continuous career advancement. I am particularly interested in roles related to IT Service Management and Service Desk Analysis, where I can utilize my skills in incident resolution, SLA management, and ITIL. I am seeking a company with a strong focus on customer service delivery and a commit
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KESAV SRI JAGRUT NARAYANAM
@jagrut
Experienced IT Service Management and Service Desk Analyst seeking continuous career advancement.
IndiaWhat I'm looking for
I possess nearly 2 years of knowledge in IT Service Management and Service Desk Analysis, contributing to the operational excellence of the IT industry. As an Analyst at Capgemini, I specialize in ensuring incident resolution within SLA and fostering support engagement for effective Incident Management. I excel in managing IT infrastructure and Incident/Change/Problem Management, aligning with ITIL V3/IT Service Management Principles. I have a strong track record of implementing continuous escalation procedures, engaging support teams, and providing comprehensive post-incident documentation for root cause analysis.
Throughout my career, I have demonstrated a commitment to customer service delivery and have actively contributed to the success of the organizations I have worked for. I have a deep understanding of ITIL documentation and have ensured compliance with industry best practices. I have also provided technical inputs on system acquisitions to senior management, evaluating network and integrating new hardware, software, and network.
Experience
CAProject 1 : Major Incident Manager
- Driving an incident to resolution through support engagement.
- Documenting chronology of key actions and events during a incident bridge call.
- Post Incident documentation
Project 2 : Service Desk Agent
- Handled multiple technical issues of customers during migration.
- Assisted customers with technical issues via chat, email and call.
Tech stack
Learn about the tools and technologies that KESAV SRI JAGRUT likes to use.
Availability
Looking for a job
Location
IndiaAuthorized to work in
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