I am looking for a company that values operational excellence and provides opportunities for continuous career advancement. I am particularly interested in roles related to IT Service Management and Service Desk Analysis, where I can utilize my skills in incident resolution, SLA management, and ITIL. I am seeking a company with a strong focus on customer service delivery and a commit
KNLooking for a job
KESAV SRI JAGRUT NARAYANAM
@jagrut
Support Engineer with 2 yrs of exp in Technical Support & Incident Management.
IndiaWhat I'm looking for
Support Engineer - Customer/Product/Technical at Experience.com, India, Remote
May 2024 - Present
Providing seamless customer support on priority basis.
Guiding clients with product related issues and queries.
Resolution of complex issue tickets raised by enterprises.
Analyst- IT at Capgemini, Bangalore, India
Jun 2022 - Feb 2024
Project 1 : Major Incident Manager - AXA : Insurance & Banking
Driving an incident to resolution through support engagement. - -
Documenting chronology of key actions and events during a incident bridge call
Post incident documentation to assist Problem Management in root cause analysis.
Ensure proper escalations procedures are followed and correct support teams are engaged.
Provide approval for business critical changes and change deviations.
Project 2 : L1 Technical support - 3M : Healthcare
Handled multiple issues with regards to Microsoft Applications of customers during migration.
Assisted customers with technical issues via email and telephone.
Resolved issues such as application error, Intune mobile services, login issues, network, Virtual Desktops via remote control.
Experience
Work history, roles, and key accomplishments
EXCurrent
Support Specialist
Experience.com
May 2024 - Present (1 year 1 month)
- Providing seamless customer support on priority basis.
- Guiding clients with product related issues and queries.
- Resolution of complex issue tickets raised by enterprises.
CAProject 1 : Major Incident Manager
- Driving an incident to resolution through support engagement.
- Documenting chronology of key actions and events during a incident bridge call.
- Post Incident documentation
Project 2 : Service Desk Agent
- Handled multiple technical issues of customers during migration.
- Assisted customers with technical issues via chat, email and call.
Education
Degrees, certifications, and relevant coursework
KESAV SRI JAGRUT hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Job categories
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