At Accenture, I performed daily QA and functional testing of a generative AI assistant across smart speakers, phones, tablets, and computers. I tested features in pre-production and production environments and documented bugs with steps to reproduce.
At vCustomer Philippines, Inc (Tech Mahindra), I audited customer interactions in Spanish and English and analyzed satisfaction surveys. I prepared weekly reports with root cause analysis and action plans, and served as the lead facilitator in global QA meetings for the Spanish-speaking market.
At Open Access BPO (OAMPI Inc), I managed end-to-end content moderation for Quora, applying policies to cases including spam, harassment, and misinformation. I also corrected and translated content between English and Spanish and contributed to training the automated moderation AI system.
