Open to opportunities

Adrian Villanueva

@adrianvillanueva

Message

I investigate player issues, reproduce bugs, and build my software QA skills.

Philippines

Message

What I'm looking for

I'm seeking a Software QA opportunity where I can apply my customer support, game testing, bug investigation, and documentation experience while growing in manual testing, defect reporting, and reliable product delivery.

At ELITE GLOBAL SOURCING, I handle escalated player concerns, investigate account, transaction, and gameplay issues, reproduce bugs, document findings, and coordinate with internal teams and clients to resolve problems.

As a Senior Game Master, I lead daily shift operations, review ticket quality, monitor SLA performance, and support reliable service for VIP and paying players. I'm transitioning into Software Quality Assurance and developing hands-on Manual QA skills in test case creation, functional and regression testing, defect reporting, and systematic problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

ELITE GLOBAL SOURCING

Sep 2024 - Present (1 year 11 months)

Senior Game Master | Customer Support
• Led daily shift operations and supported team members in maintaining productivity and service quality.
• Handled escalated player concerns, including complex account, transaction, and gameplay-related issues.
• Investigated reported issues, reproduced bugs, documented findings, and coordinated with internal teams and clients for resolution.
• Reviewed suppo

Customer Service

Current