jezgamin6 User

Collaborate with the game owner and lead developer to QA the Definitive Edition overhaul of JRPG Chronicles of Veldoria, covering UI, localization, gameplay functionality, and overall user experience. Built a streamlined Google Workspace workflow for bug tracking and verification, and provided technical QA feedback on Steam store branding assets.

Collaborated with the game owner and lead developer to QA the “Definitive Edition” overhaul, testing UI, localization, gameplay functionality, and overall user experience. Identified and verified bugs and feature improvements across development builds, including technical feedback on Steam store branding assets.

Drive QA strategy and execution with studio leadership and development teams to ensure high-quality, stable game releases. Lead test planning, bug reporting, and hands-on validation while designing and optimizing QA/development workflows to improve cross-functional coordination.

Drove QA strategy and execution with studio leadership to align priorities, goals, and deliverables for stable game releases. Managed test planning and bug reporting, optimized QA/development workflows for better cross-functional coordination, and performed hands-on testing to validate features and stability.

Served as the primary client point of contact, managing requirements, scope, and end-to-end QA delivery for game release readiness. Led a 31-member QA team and managed JIRA-based workflows for defect tracking and functional/art/gameplay/environment testing, including BVT and player-reported issue regression.

Tracked, documented, and validated bugs across multiple builds to ensure stability and quality throughout development. Performed smoke, functional, gameplay, localization, regression, ad hoc, and halo testing, and supported project tracking via milestone monitoring and Gantt updates while coaching a 5-person QA team.

Led daily live game support operations, coordinating shifts, cascading issues, and running stand-ups to maintain team alignment and performance. Managed workforce allocation, queue monitoring, shift planning, and escalations, while improving ticket efficiency and maintaining an internal knowledge base for game updates.

Monitored live game environments and supported players with gameplay and account issues, including compromised account handling. Investigated, resolved, and escalated reports with accurate documentation and logged reproduced bugs in JIRA, while performing moderation actions and supporting multilingual queues (German and French).

Supported QA for game art assets by validating texture quality and technical material properties to ensure visual consistency. Identified visual/technical issues, coordinated feedback with developers, and helped ensure Unity integration and asset optimization across builds.

Provided technical and customer support by troubleshooting user-reported issues with structured Level 1 device assessments for Android, iPhone, and Pocket Wi-Fi. Interpreted billing details, managed escalations, and maintained accurate documentation to support VIP subscribers.

Conducted structured QA playthrough of early-game content for version v1.22, documenting gameplay, UI, audio, and environment issues. Produced reproducible QA reports with screenshots and short video clips to support debugging and progression/hint clarity feedback.

Bachelor's degree in Information Technology from Bulacan State University from 2012 to 2016.

Earned a Bachelor's Degree in Information Technology from Bulacan State University from 2012 to 2016.