Adrian Ncube
@adrianncube1
Customer Support Specialist at Webway resolving hosting, DNS, and email-delivery issues across live chat, email, and phone.
South AfricaWhat I'm looking for
At Webway, I support customers over live chat, email, and phone, resolving technical issues involving DNS, email delivery, websites, hosting, and SSL. I focus on finding root causes and explaining solutions clearly to customers.
I escalate complex cases with clear context, contribute to knowledge base documentation, and report recurring queue patterns. I also maintain case records and handovers in Zendesk, and use AI tools to support my work.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Webway
Mar 2022 - Present (4 years 7 months)
Handle customer cases by live chat, email, and phone, resolving approximately 40 cases per day. Investigate and resolve technical issues including DNS, email delivery, website, hosting, and SSL, and escalate complex issues with clear context.
Education
Degrees, certifications, and relevant coursework
STADIO Higher Education
Bachelor of Business Information Systems, Business Information Systems
Currently in the second year of a Bachelor of Business Information Systems (BBIS) degree.
University of South Africa
Higher Certificate in Law, Law
Completed a Higher Certificate in Law.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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