Adán Martinez

I’m an electronic engineer with 25+ years of experience in technical support and IT infrastructure—covering POS, networks, CCTV, and the day-to-day coordination of field teams. I focus on turning complex incidents into stable, reliable service for organizations that depend on their technology working every day.

In recent roles, I’ve led field service operations and managed SLA-driven support while administering resources, assets, and coverage. As ICorp’s Coordinador de Ingenieros de Campo, I coordinated 10 engineers across Tamaulipas, Veracruz, and SLP, ensuring stores like OXXO received consistent technical attention.

My experience spans demanding corporate environments and large retail accounts. I’ve supported Banorte, HSBC, Liverpool, Soriana, Sigma, and other customers, while also driving national coverage and technical support coordination at Tekserve and end-to-end POS, network, and infrastructure support at Comercial Mexicana.

I bring a practical, hands-on approach grounded in Field Service Management and IT Support N1/N2/N3. My core strengths include LAN/WAN networking, structured cabling, POS, CCTV, server support, Office 365, project management, and asset administration—always aiming for faster resolution, better coverage, and stronger service reliability.