Aditya Tapase

I’m an IT Support Associate with 2+ years of corporate technical support experience, handling Windows, macOS, and Linux environments in fast-paced, SLA-driven teams. I manage high volumes of concurrent requests across chat, call, email, and ticketing while diagnosing end-user computing issues, network connectivity problems, integrated system failures, and enterprise application access issues with accuracy and speed.

In my roles at ICICI Bank and Widesoftech, I’ve served as a primary technical point of contact, triaged incidents by priority, escalated with structured incident summaries, and maintained strict adherence to SOPs and knowledge management. I’m customer-obsessed by nature—never closing a ticket until the customer is genuinely satisfied—and I bring that same disciplined problem-solving to projects like “Gesture Surf,” an end-to-end Python application built with OpenCV.